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  • Route enhancement contacts

    We've created Route Enhancement teams for each of our nine routes

  • The key activities of the teams are to:

    • Improve relationships with funders and increase customer focus
    • Provide single points of contact and accountability in relation to enhancements
    • Improve the project specification and business case
    • Ensure a strategic fit of enhancements

    National schemes or projects over more than one route

    Anit Chandarana
    Divisional finance director
    Kings Place
    90 York Way
    N1 9AG
    020 3356 9481

    Route enhancement contacts

    Colin Conway
    Route enhancement manager
    Network Rail
    12th Floor, One Stratford Place
    1 Montfichet Road
    E20 1EJ  

    Amanda Hoyland
    Route enhancement manager
    Network Rail
    Western House
    1 Holbrook Way
    SN1 1BD
    01793 389 610  

    Mike Smith
    Route enhancement manager
    Suite 1, 2nd floor
    Waterloo Station
    SE1 8SW
    Mobile 07917 177908
    Fax 020 7922 2500

    London North Eastern
    Stephen Hind
    Route enhancement manager
    Network Rail
    Floor 4, A block
    George Stephenson House
    Toft Green
    YO1 6JT
    Office 01904 389 764
    Mobile 07515 620 062

    London North Western
    Gary Tordoff
    Route enhancement manager
    Network Rail
    Floor 11, desk 325
    The Mail Box
    100 Wharfside Street
    B1 1RT
    0161 880 3067

    John Collins
    Route enhancement manager
    Network Rail

    Simon Chapman
    Route enhancement manager
    Network Rail
    Carolyn House
    Floor 14/15
    CR9 3RY
    020 7023 2903

    Lucy Norton
    Route enhancement manager
    Network Rail
    Downside Goods Yard (off Guildford Road)
    GU22 7QE
    01483 804 101

    Midland and Continental
    Spencer Gibbens
    Route enhancement manager
    Network Rail
    1 Eversholt Street
    NW1 2DN
    07767 672564  

  • Enquiries

    We can't answer enquiries about tickets, refunds or train times - please contact National Rail Enquiries on 08457 48 49 50 or contact your train operator.

    For other questions about the railway or help with problems caused by the railway, please contact our 24 hour helpline on 03457 11 41 41.

    Typetalk: 18001 followed by 03457 11 41 41.

  • Customer service

    "Third party enhancements can make or break our reputation, so we need to make sure that all parts of Network Rail unite to deliver what the customer is asking us to.

    “It's important we get this right, because we're spending somebody else's money, which we need to do wisely, quickly and efficiently."
    Anit Chandarana, divisional finance director  

    See our code of practice for dealings with customers.