Cookies and We use cookies to give you the best experience on our website. If you continue, we'll assume that you are happy to receive them.
You can read more about how we use cookies, and turn them off, on this page.

  • Contact Network Rail

    Get in touch - online, live help, find addresses and numbers

  • Emergency 24 hour helpline: 03457 11 41 41

    If there's a safety threat to you or to others such as:

    • People, animals or objects on or near the track
    • Damage or fault at a level crossing
    • A vehicle has hit a bridge
    • A broken fence or open gate allowing access to the track

    If you report a problem relating to safety, we will give this priority.

    To report a crime: British Transport Police Call: 0800 40 50 40 or Text: 61016 or dial 999

  • Call our helpline: 03457 11 41 41

    If you have a concern or question, call our 24-hour helpline.
    Open 24 hours, 365 days a year. Calls charged at standard rate. 

    Online contact and enquiry progress tracking

    Information and support for our neighbours   

    Information and support for people who live or work near the railway:

    • Your property
    • Wildlife & environment
    • Noise and disturbance
    • Anti-social behaviour


    Careers at Network Rail 

    We’re ambitious and constantly evolving, which means we’re always looking for talented people.
    We aim to be a company where each individual is able to succeed and encouraged to reach their full potential within a culture that promotes diversity, inclusion and mutual respect. A company that creates sustainable value and is a natural choice for talent. 

    Careers support request form
    Please only use this form if you're having problems signing in or to report technical problems.


    This is the website of:
    1. Network Rail Limited registered in England and Wales No. 04402220 whose registered office is 1 Eversholt Street, London, NW1 2DN; and
    2. Network Rail Infrastructure Limited registered in England and Wales No. 2904587 whose registered office is at 1 Eversholt Street, London, NW1 2DN.



    Type talk

    To activate Typetalk dial 18001 followed by 03457 11 41 41

  • Tickets, refunds, journey planning and train times

    Contact National Rail Enquiries or the train company:

  • Post

    Network Rail
    1 Eversholt Street
    London NW1 2DN

    Switchboard: 020 7557 8000

  • Community

    Read about our work to preserve our heritage, make the railway accessible, link communities, improve safety and more.
    Our work in the community.